Support

How to reach us

One address, monitored by a person: info@bloomify.ca.

By phone: +1 647 389 8824. Email reaches us faster and leaves a record we can both refer back to, so use it if you can.

We reply within two business days, usually sooner. We are based in Toronto and work Eastern Time. If something is broken and costing you money, say so in the subject line and we will treat it that way.

You can also use the contact form. It reaches the same inbox.

Help with an app

This page is the support contact for the apps Bloomify publishes. Write to the address above and name the app in the subject.

Common things we can help with:

• Signing in, resetting a password, or recovering an account.
• A feature behaving differently from how it is described.
• Deleting your account and the data attached to it.
• Exporting your own data.
• Billing questions, where an app charges.

Purchases made through the App Store or Google Play are billed by Apple or Google, not by us. Refunds for those are requested through the store, and we cannot issue them on the store's behalf. We can still help with the underlying problem, so tell us about it either way.

What to include

The more of this you send, the more likely the first reply fixes it.

• Which app or which website.
• What you expected to happen, and what happened instead.
• The device and operating system version, and the app version if you can see it.
• A screenshot or a short screen recording. This is usually worth more than a description.
• The email address on the account, if the problem involves one.

Please do not send passwords. We will never ask for one.

Help with a site we built

If we built your site and you are on a support arrangement, use the same address and we will pick it up under the terms of your agreement. If you are not on one and something has broken, write anyway. We would rather hear about it and quote the fix than let a site we built stay broken.

Data and account requests

To see, correct, export or delete the personal information we hold, email info@bloomify.ca with what you want. We answer within 30 days and there is no charge. The Privacy Policy sets out the detail.

Account deletion inside an app removes the account and its data on our side. Where an app offers deletion in its own settings, that route is faster than writing to us, and it does the same thing.

Reporting a security problem

If you have found a vulnerability in one of our sites or apps, email info@bloomify.ca with enough detail to reproduce it. We will not pursue you for reporting something in good faith, and we will tell you when it is fixed. Please give us a reasonable chance to fix it before publishing it.